Nearly every industry doing business in the world has some organization providing best practice processes, procedures and standards. Information Technology is no different from those.
The most popular frameworks in use today, are COBIT, ISO and ITIL. While each of these was initially established for certain regions of the globe, each one has become an international standard world wide. Many corporations who conduct business around the world, utilize all three methods in some fashion.
It’s worth getting to know them all and what they provide or offer to your business and your IT services division.
I have a domain that was due to expire on the 16th of this month. When I logged into NetSol (Network Solutions) today to renew the domain, I was greeted with a message that I had products that had expired or were due to expire.
Now this concerned me, because I’m pretty good at keeping up with my domains and making sure they don’t expire. It costs extra if you let them run out and who wants to pay more than they have to?
Thus I put these types of things in my schedule. I know several weeks before they come due. And if that wasn’t enough, I also signed up to receive notifications from the vendor keeping me up to date. I have 11 domains. Yes 11 between myself and my customers. It’s not hard to keep up with them all.
After some investigation I realized that what’s being reported as expired is a “private registration” service on the domain I logged in to renew. What?!
I have NEVER registered any of my domains with a private registry! EVER! So why would NetSol say I have an expired service that I never had in the first place? Is this a sleazy way to confuse unsuspecting customers who will “renew” something they never ordered in the first place? Continue reading →