Intel 9560 Not Working

Intel(R) Wireless-AC 9560 Not Working

Santa brought me a brand new 2019 Dell G5 5587 15.6″! A red one. Yeah! It’s been great. Until… when I started it up and there was NO internet connection.  Ok, so what happened and how do I fix this. Here’s what I found out.

  1. First make sure your wireless network is working. The easiest way to do this is to check your cell phone. If it has a connection, your pc should also have a connection.
  2. Many people who have had this problem, shut their computer down and started it back up. Which magically fixed the problem. So try that first.
  3. A lot of people said they had to do a hard shut down, before the problem resolved itself. A hard shut down is accomplished by pushing your power button and holding it for a few seconds. (Make sure any work you’ve done has been saved FIRST!)

If that didn’t work, you’re going to have to delve deeper.

  1. Click on the START in the bottom left corner of your screen.
  2. In the SEARCH field, type Network Connections
    In the Connections window, you should probably see two options. The first is an ethernet connection, which probably says the cable is unplugged. To the right of that is the Wi-Fi Connection. If it says Not Connected, click on it twice and the Connection window will be displayed. Select the network you want to use and press the Connect button
  3. If a Wi-Fi connection isn’t displayed, go back to the Start button.
  4. Search for Device Manager
  5. Expand the Network Adapters
  6. Look for your Wireless Adapter
    The Adapters are listed in alphabetical order. In this case you should see something like this: Intel(R) Wireless-AC 9560 160MHz
  7. If there’s a danger emoji next to the name, high light the adapter and then right click. Select the Properties option in the pop-up window.
  8. Under the General tab, you should see a Device Status, or an error message.
    If the error message simply says the Device is not working properly and nothing else. Congratulations, you’re having the same problem hundreds of other people are having.
  9. First step is to check to make sure your driver is up to date.
    Go to the Driver tab and select the Update Driver button.
  10. If your device is already up to date, here’s how I fixed this problem.
    On the Driver tab, you can Disable the Driver. DO NOT UNINSTALL it!
    Click Disable.  Then Shut Down your Computer. Don’t Restart, you have to shut down.
    Wait a few seconds after shut down and start your computer back up.
    Then go to Start, Search for Device Manager.
    Expand the Network Adapters
    Go to the Driver tab and Enable The Device
    Your adapter should start up and automatically connect to your wi-fi network.

Neither Intel nor Dell have an explanation for why this happens.

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