A process narrative is a story or a guide to define what processes your group performs and how they perform them. It’s not a high level document written from 10,000 feet up. But it’s also not a detailed installation guide. It’s a story of what you do.
A well written narrative reduces the misunderstandings that verbal communications can create when talking to auditors, coordinating backup/recovery tasks with other departments and even reference documents for your staff during emergencies when stress levels are high.
Written processes also help your team document little details that seem normal and common place to you, because you do the job. But when you’re talking about them and explaining them to someone else, you might leave those details out. It’s just part of what you do, you don’t think about it, you simply do it. But others may need to know those little things to fill in the gaps to their processes. Continue reading