Network Solution’s Deception!
I have a domain that was due to expire on the 16th of this month. When I logged into NetSol (Network Solutions) today to renew the domain, I was greeted with a message that I had products that had expired or were due to expire.
Now this concerned me, because I’m pretty good at keeping up with my domains and making sure they don’t expire. It costs extra if you let them run out and who wants to pay more than they have to?
Thus I put these types of things in my schedule. I know several weeks before they come due. And if that wasn’t enough, I also signed up to receive notifications from the vendor keeping me up to date. I have 11 domains. Yes 11 between myself and my customers. It’s not hard to keep up with them all.
After some investigation I realized that what’s being reported as expired is a “private registration” service on the domain I logged in to renew. What?!
I have NEVER registered any of my domains with a private registry! EVER! So why would NetSol say I have an expired service that I never had in the first place? Is this a sleazy way to confuse unsuspecting customers who will “renew” something they never ordered in the first place?
Really? Has NetSol sunk to this type of fraud to trick people out of their hard-earned money?
Once I renewed my domain and went back to the list of products, miraculously that private registration disappeared. And not because I renewed it, because I certainly didn’t! But it sure seems rather suspect that the product I never ordered in the first place disappeared after I renewed the product I did order.
This caused me to look over my list of domains even closer. There are three additional products listed that are coming due. But interestingly enough, I don’t know anything about them. The first two are linked together, so to speak. A domain I HAVE NEVER registered: paganspath.xyz and a private registration for that domain.
I did a little research on this registration that was associated with my account. A quick WhoIs look up on DomainTools.com has this domain listed to my company, but the address and phone contact information is with Network Solutions in Jacksonville Fl. Including the Billing Contact Info. Now the only time I’ve seen that, is when the domain is available for purchase. But to be clear, I am nowhere near Florida, so this isn’t a simple typeo or some form of confusion! NetSol owns this domain, not me. So why would I be notified to renew it in the first place?
|Domain Name: PAGANSPATH.XYZ
Domain ID: D3193556-CNIC
WHOIS Server: whois.networksolutions.com
Referral URL: http://www.networksolutions.com/
Updated Date: 2014-08-04T20:50:45.0Z
Creation Date: 2014-06-09T22:11:37.0Z
Registry Expiry Date: 2015-06-09T23:59:59.0Z
Sponsoring Registrar: Network Solutions LLC
Sponsoring Registrar IANA ID: 2
Domain Status: clientTransferProhibited
Domain Status: serverTransferProhibited
Registrant ID: 881586n19m6kg8fn
Registrant Name: PERFECT PRIVACY, LLC
Registrant Organization: Springwolf Designs
Registrant Street: 12808 Gran Bay Parkway West
Registrant Street: care of Network Solutions
Registrant City: Jacksonville
Registrant State/Province: FL
Registrant Postal Code: 32258
Registrant Country: US
Registrant Phone: +1.5707088780
Registrant Phone Ext:
Registrant Fax: +1.
Registrant Fax Ext:
Registrant Email: firstname.lastname@example.org
Admin ID: 881586n19m6kg8fn
Admin Name: PERFECT PRIVACY, LLC
Admin Organization: Springwolf Designs
Admin Street: 12808 Gran Bay Parkway West
Admin Street: care of Network Solutions
Admin City: Jacksonville
Admin State/Province: FL
Admin Postal Code: 32258
Admin Country: US
Admin Phone: +1.5707088780
Admin Phone Ext:
Admin Fax: +1.
Admin Fax Ext:
Admin Email: email@example.com
Tech ID: 881586n19m6kg8fn
Tech Name: PERFECT PRIVACY, LLC
Tech Organization: Springwolf Designs
Tech Street: 12808 Gran Bay Parkway West
Tech Street: care of Network Solutions
Tech City: Jacksonville
Tech State/Province: FL
Tech Postal Code: 32258
Tech Country: US
Tech Phone: +1.5707088780
Tech Phone Ext:
Tech Fax: +1.
Tech Fax Ext:
Tech Email: firstname.lastname@example.org
Name Server: DNS1.REGISTER.COM
Name Server: DNS2.REGISTER.COM
Name Server: NS1.WORLDNIC.COM
Name Server: NS2.WORLDNIC.COM
Billing ID: svgh9cni9qu54obr
Billing Name: Network Solutions
Billing Organization: NSI
Billing Street: 13861 Sunrise
Billing Street: Valley Drive
Billing City: Herndon
Billing State/Province: VA
Billing Postal Code: 20121
Billing Country: US
Billing Phone: +1.7036684600
Billing Phone Ext:
Billing Fax: +1.7036684601
Billing Fax Ext:
Billing Email: email@example.com
The third product/service was for nsMail. Network Solutions private email service.
Not only have I never ordered that product, I have no need for it. My domain hosting servers offer eMail services with my domains for free. Why would I need their service and pay extra for it to boot?
I am totally incensed that a corporation I’ve conducted business with for decades would stoop to such deceptive practices! Of course I sent them a nasty message and let them know their fraudulent sales trick didn’t work. But I’m also sending a note to the BBB if the issue is not resolved ASAP.
Even after writing all this out, I’m still angry. And even a little more so because I logged back into the account to grab a picture of product/domain list and the nsMail item that was there, is no longer showing in the list. Neither is the private registration for the fake paganspath.xyz. But the domain *.xyz is still listed and clearly identified as a “private” registration.
How tacky of you NetSol! Seriously! How totally fraudulent and deceptive! Karma impacts corporations too. I hope you take into consideration how you treat your customers and the ethics you use while conducting business. You may not like the consequences of such deceptive practices.
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